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Terms of Service

Last Updated: February 28, 2026

1. Agreement to Terms

By accessing or using the ChamberRM v3 platform (“Service”), operated by Octopus Creative Inc. (“Company,” “we,” “us,” or “our”), a corporation registered in British Columbia, Canada, you (“User,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

These Terms constitute a legally binding agreement. By creating an account, accessing the platform through SSO integration, or using any features of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Description of Service

ChamberRM v3 is a software-as-a-service (SaaS) platform that enables businesses and organizations to create, manage, publish, and promote events. The Service includes event creation and management tools, public-facing event pages, attendee registration and ticketing, payment processing integration, email notifications, analytics, API access, calendar feed imports, and community event submissions.

3. Account Registration and Eligibility

You must be at least 18 years of age and have the legal capacity to enter into binding agreements. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to provide accurate, current, and complete information during registration.

When accessing the Service through Single Sign-On (SSO) integration with third-party platforms, you are also subject to the terms of those platforms.

4. Subscription Plans and Billing

New accounts may receive a free trial period. After the trial, you may subscribe to a paid plan. Subscription fees are billed in advance on a monthly or annual basis in Canadian Dollars (CAD) unless otherwise specified.

You may cancel your subscription at any time. Upon cancellation, you retain access until the end of your current billing period. No refunds are provided for partial billing periods. We reserve the right to modify pricing with 30 days' written notice.

5. Usage Limits and Fair Use

Each subscription plan includes specific usage limits (events per month, storage capacity, team members, API requests). While certain features may be described as “unlimited,” all usage is subject to our fair use policy.

We reserve the right to contact you if usage significantly exceeds normal patterns, throttle or restrict access if usage threatens platform stability, require a plan upgrade for consistently excessive usage, or apply additional charges for usage that materially exceeds fair use thresholds.

Usage exceeding 10 times the median usage of accounts on the same plan tier, or that adversely impacts Service performance for other users, may be considered excessive.

6. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference.

7. Data and Content

You retain all ownership rights in content you upload. By uploading content, you grant us a limited license to store, display, and transmit it solely for providing the Service.

Data Retention: Active accounts retain all data for the duration of subscription. After cancellation, data is retained for 90 days to allow reactivation. You may export your data at any time during your subscription.

8. Payment Processing

Payment processing is handled by third-party processors (e.g., Stripe) and is subject to their terms. Refund policies for event tickets are set by the event organizer. You are responsible for communicating and administering refund policies for your events.

9. Email Communications

The Service sends transactional emails in compliance with Canada's Anti-Spam Legislation (CASL). Any promotional emails sent through the Service must comply with CASL requirements, including consent and unsubscribe mechanisms. Email sending is subject to plan-specific limits and may be suspended if bounce or complaint rates exceed thresholds.

10. Intellectual Property

The Service, including its design, code, features, and branding, is the intellectual property of Octopus Creative Inc. You receive a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription. You may not copy, modify, distribute, reverse-engineer, or create competing products from the Service.

11. Limitation of Liability

The Service is provided “as is” and “as available” without warranties of any kind. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total aggregate liability shall not exceed the amount you paid to us in the twelve months preceding the event giving rise to liability.

12. Indemnification

You agree to indemnify and hold harmless the Company and its officers, directors, employees, and agents from claims arising from your use of the Service, your violation of these Terms, or your violation of any rights of another party.

13. Termination

You may terminate your account at any time. We may terminate or suspend your account immediately if you breach these Terms, engage in fraudulent or harmful activities, fail to pay fees, or your usage threatens the Service. Upon termination, your right to use the Service ceases immediately.

14. Governing Law and Disputes

These Terms are governed by the laws of British Columbia and the federal laws of Canada. Disputes shall be subject to the exclusive jurisdiction of the courts of British Columbia, sitting in Vancouver. Before initiating formal dispute resolution, you agree to first contact us to attempt informal resolution for at least 30 days.

15. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated at least 30 days before they take effect. Continued use after changes constitutes acceptance.

16. Contact

Octopus Creative Inc.
Email: legal@octopuscreative.ca
Province of British Columbia, Canada

Related policies: Privacy Policy · Cookie Policy · Acceptable Use Policy

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